> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://valuable.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Troubleshooting

# Valuable Troubleshooting Guide


Solutions for common issues in the Valuable app.





## Quick Fixes


Before diving into specific issues, try these general solutions:


1. **Close and reopen the app** - Clears temporary issues
2. **Check your internet connection** - Many features require connectivity
3. **Update to the latest version** - Bug fixes are released regularly
4. **Restart your device** - Clears system-level issues
5. **Check available storage** - Photos need device space





## Account & Login Issues


### "Invalid email or password" error


**Symptoms**: Can't log in despite correct credentials


**Solutions**:
1. Double-check your email spelling
2. Ensure caps lock is off
3. Try password reset (tap "Forgot Password")
4. Check if you registered with a different email
5. Clear app cache and try again


### Not receiving verification email


**Symptoms**: Signed up but no verification code arrives


**Solutions**:
1. Check spam/junk folder
2. Wait a few minutes and check again
3. Tap "Resend Code" on verification screen
4. Verify you entered email correctly
5. Try a different email address if problem persists
6. Contact support if still not receiving


### Password reset link not working


**Symptoms**: Reset email arrives but link doesn't work


**Solutions**:
1. Make sure link hasn't expired (valid for 24 hours)
2. Copy/paste link if clicking doesn't work
3. Request a new reset link
4. Try from a different browser
5. Clear browser cache


### Account locked


**Symptoms**: Message says account is locked or suspended


**Solutions**:
1. Wait 30 minutes if too many login attempts
2. Contact support for account review
3. Check email for security notifications





## Project Issues


### Can't create a new project


**Symptoms**: Create button doesn't work or error appears


**Solutions**:
1. Check internet connection
2. Make sure you're logged in
3. Verify you have permission (if in shared account)
4. Update to latest app version
5. Force close and reopen app


### Project not appearing


**Symptoms**: Created project doesn't show up


**Solutions**:
1. Pull down to refresh project list
2. Check if project is archived (look in archived section)
3. Verify you're in correct account (check account switcher)
4. Check navigation panel (folder icon in lower right) for full project tree
5. Search for project name


### Can't delete project


**Symptoms**: Delete option missing or doesn't work


**Solutions**:
1. Verify you're the project owner (only owners can delete)
2. If you are only a Member or Guest, you can only "Leave" not delete
3. Check internet connection
4. Try from app.valuable.app


### Project data not syncing


**Symptoms**: Changes don't appear on other devices


**Solutions**:
1. Check internet on both devices
2. Pull down to force refresh
3. Log out and log back in
4. Check upload queue for pending items
5. Verify both devices have latest app version





## Item/Asset Issues


### AI identification is wrong


**Symptoms**: Item named or described incorrectly


**Solutions**:
1. **Edit manually**: Tap item > Edit > Change name/description
2. **Add better photos**: Include maker's marks, labels, different angles
3. **Add notes**: Describe what you know about the item
4. **Update with AI**: After improvements, tap "Update with AI" (3 credits)


### Item not saving


**Symptoms**: Photographed item doesn't appear in project


**Solutions**:
1. Check internet connection
2. Look in upload queue (offline icon)
3. Make sure you tapped save/checkmark after photos
4. Verify you selected correct project
5. Force close and reopen app


### Can't edit item


**Symptoms**: Edit button missing or changes don't save


**Solutions**:
1. Check your role in the project (Guests can't edit)
2. Verify internet connection
3. Try pulling down to refresh item
4. Close and reopen the item
5. Update app version


### Item disappeared


**Symptoms**: Previously visible item is gone


**Solutions**:
1. Check filters - you may have filtered it out
2. Search for item name
3. Check if item was moved to different project
4. Ask team members if someone deleted it
5. Items cannot be recovered once deleted


### Duplicate items created


**Symptoms**: Same item appears multiple times


**Solutions**:
1. This can happen with poor connection during upload
2. Delete duplicate(s) manually
3. Use better connectivity for future uploads





## Camera & Photo Issues


### Camera won't open


**Symptoms**: Black screen or camera doesn't launch


**Solutions**:
1. **Check permissions**: Settings > Valuable > Camera > Allow
2. Close other apps using camera
3. Restart the app
4. Restart your device
5. Check if camera works in other apps


### Photos are blurry


**Symptoms**: Captured photos lack clarity


**Solutions**:
1. Hold device steady when capturing
2. Ensure good lighting
3. Clean camera lens
4. Tap screen to focus before capturing
5. Don't move immediately after tapping capture


### Photos not uploading


**Symptoms**: Photos stuck in pending state


**Solutions**:
1. Check internet connection
2. Try WiFi instead of cellular
3. Check upload queue for errors
4. Verify device storage isn't full
5. Tap retry on failed uploads


### Can't access photo gallery


**Symptoms**: "Bulk Upload" doesn't show photos


**Solutions**:
1. **Check permissions**: Settings > Valuable > Photos > Allow All Photos
2. Grant "Full Access" not "Limited"
3. Restart app after changing permissions


### Photo enhancement failed


**Symptoms**: AI enhancement returns error


**Solutions**:
1. Check credit balance (enhancement costs 4 credits)
2. Verify internet connection
3. Try with a different photo
4. Original photo may not be suitable for enhancement
5. Contact support if persists





## AI & Credits Issues


### AI features not working


**Symptoms**: AI identification, pricing, etc. fail


**Solutions**:
1. Check credit balance (AI features require credits)
2. Verify internet connection
3. Try again in a few minutes (server may be busy)
4. Update to latest app version
5. Contact support if persists


### Credits not appearing after purchase


**Symptoms**: Bought credits but balance unchanged


**Solutions**:
1. Pull down to refresh in Billing screen
2. Log out and log back in
3. Check email for purchase confirmation
4. Verify payment completed in Stripe
5. Contact billing@valuable.app with receipt


### Credit usage seems wrong


**Symptoms**: Balance dropping faster than expected


**Solutions**:
1. Review credit costs:
* Create with AI: 3 credits
* Bulk upload: 3 credits per item
* Price suggest: 1 credit
* Photo enhance: 4 credits
* Update with AI: 3 credits
2. Check if team members are using credits (shared account)
3. Review activity in Billing section


### "Insufficient credits" error


**Symptoms**: Can't use AI feature, credit error shown


**Solutions**:
1. Check balance in Profile > Billing
2. Purchase more credits if needed
3. Use non-AI features (free) instead
4. Create items "without AI" to conserve credits


### Comparables seem inaccurate


**Symptoms**: Suggested comparables don't match item


**Solutions**:
1. Add better photos with maker's marks
2. Include descriptive notes
3. Use "Update with AI" after improvements
4. Manually adjust price using your expertise
5. Try "Regroup" to reorganize comparables





## Collaboration Issues


### Invitation not received


**Symptoms**: Invited person didn't get invitation


**Solutions**:
1. Verify email address is correct
2. Ask them to check spam folder
3. Resend invitation from member list
4. They should also check in-app notifications
5. Make sure they have a Valuable account


### Can't accept invitation


**Symptoms**: Accept button doesn't work


**Solutions**:
1. Make sure you have Valuable account with matching email
2. Check if invitation expired (resend if needed)
3. Verify internet connection
4. Update to latest app version
5. Try accepting from Notifications in app


### Member can't see project


**Symptoms**: Invited member doesn't see shared project


**Solutions**:
1. Confirm they accepted the invitation
2. Have them check notification tab
3. They should refresh their project list
4. Verify they're logged into correct account
5. Check their role wasn't set incorrectly


### Can't remove member


**Symptoms**: Remove option missing or fails


**Solutions**:
1. Verify you're Owner or Admin
2. Owners cannot remove themselves (must delete project)
3. Check internet connection
4. Try from web or different device


### Permission errors


**Symptoms**: "You don't have permission" messages


**Solutions**:
1. Check your role in the project
2. **Guest**: Can only view, not edit
3. **Member**: Can add/edit but not manage users
4. Ask Owner/Admin to upgrade your role if needed





## Sync & Offline Issues


### Items stuck in upload queue


**Symptoms**: Cloud icon shows pending uploads


**Solutions**:
1. Connect to reliable WiFi
2. Tap items in queue to retry
3. Delete and recreate if stuck too long
4. Check available device storage
5. Force close and reopen app


### Changes not syncing between devices


**Symptoms**: Updates on one device don't appear on another


**Solutions**:
1. Ensure both devices have internet
2. Pull down to refresh on both devices
3. Log out and back in
4. Verify same account on both devices
5. Wait a few minutes and try again


### App working offline unexpectedly


**Symptoms**: Some features unavailable despite connection


**Solutions**:
1. Toggle airplane mode on/off
2. Switch between WiFi and cellular
3. Check if website loads (verify actual connectivity)
4. Restart app
5. Restart device





## Performance Issues


### App running slowly


**Symptoms**: Lag, delayed responses, freezing


**Solutions**:
1. Close other apps
2. Restart Valuable app
3. Clear app cache (Settings > Apps > Valuable > Clear Cache)
4. Restart device
5. Check available storage (need at least 500MB free)
6. Update to latest version


### App crashing


**Symptoms**: App closes unexpectedly


**Solutions**:
1. Update to latest app version
2. Restart device
3. Reinstall app (data syncs from cloud)
4. Check device storage
5. Report crash details to support


### Battery draining fast


**Symptoms**: Valuable using excessive battery


**Solutions**:
1. Close app when not in use
2. Disable background refresh if not needed
3. Upload large batches on charger
4. Report to support if persistent


### Photos loading slowly


**Symptoms**: Thumbnails or images take long to appear


**Solutions**:
1. Check internet speed
2. Clear app cache
3. Photos are high-res and take time on slow connections
4. Downloaded photos load faster than remote





## Notification Issues


### Not receiving notifications


**Symptoms**: Missing alerts for invitations, updates


**Solutions**:
1. **iOS**: Settings > Valuable > Notifications > Allow
2. **Android**: Settings > Apps > Valuable > Notifications > Enable
3. Check in-app notification settings
4. Verify Do Not Disturb is off
5. Log out and back in


### Too many notifications


**Symptoms**: Excessive or unwanted alerts


**Solutions**:
1. Go to Profile > Settings > Notifications
2. Adjust which notifications you receive
3. Mute specific projects if available





## Update Issues


### "Update required" message


**Symptoms**: Can't use app until updated


**Solutions**:
1. Go to App Store / Play Store
2. Search for Valuable
3. Tap Update
4. If no update available, wait (may be rolling out)
5. Try later if store is slow


### Update won't install


**Symptoms**: Update fails or gets stuck


**Solutions**:
1. Check device storage
2. Connect to WiFi
3. Restart device and try again
4. Delete and reinstall app (data preserved in cloud)





## Still Need Help?


If these solutions don't resolve your issue:


### Contact Support


1. Tap **?** icon in app
2. Select **Chat with Support**
3. Or email: support@valuable.app


### When Contacting Support, Include:


* Device model and OS version
* App version (found in Settings)
* Description of the issue
* Steps to reproduce
* Screenshots if helpful
* Error messages (exact text)


### Response Times


* **Chat**: Usually within a few hours during business hours
* **Email**: Within 24-48 hours





*Last updated: January 2024*