Valuable — Help & Answers

Everything below is current for Valuable 3.3.

Valuable helps you inventory, research, price and market physical items. Photograph something and you get
identification, a description, comparable sales and a price suggestion. It is built for estate sale
professionals, antique dealers and resellers, collectors, appraisers, families handling inherited items,
and interior designers sourcing pieces.

It runs on iPhone and Android, with the same features on both, and on the web at app.valuable.app.

If you used Valuable before 3.3, read the next article first. A lot of controls moved.

What moved in 3.3

I've used Valuable before and everything has moved. What changed?

Version 3.3 changed where the controls live more than it changed what Valuable does. If a step in an
older guide or video does not match your screen, this is almost certainly why.

The five changes that break old instructions:

1. The button at the bottom that used to say "Nav" is now called "My Org." Same button, same place,

clearer name. Any older instruction that says "tap nav" or "open the navigation panel" means
My Org.

2. The camera's gear menu is gone. Every camera setting now lives on a single slider along the

bottom of the camera screen. If you are hunting for a gear icon, stop and look at the slider.

3. "One-Shot" is gone, and what it did is now three separate settings. See the next article.
4. When you select items, the actions are on a bar at the bottom: Download, Export, Move, Delete.

Older guides send you to a bottom-right menu. That menu is gone.

5. AI pricing costs much less, and several things that used to cost credits are now free. See

What uses credits?

Also worth knowing:

• The home screen is just your projects now, with the one you worked on last in a large card at the

top showing its item count and total value.

• The camera opens with no network connection, even in airplane mode.
• There is an assistant, called Valerie, who can talk with you about any item and remembers the

conversation.

• Your notes now outrank everything else when Valuable identifies and prices an item.

What happened to One-Shot mode?

One-Shot used to bundle three behaviours together: save the photo without AI research, take one picture
at a time, and stay in the camera for the next shot. In 3.3 those are three separate settings, all on
the camera's bottom slider, so you can mix them however you like.

To get exactly what One-Shot used to do:

1. Open AI Mode on the slider and choose Photo Only.
2. Open Capture and choose Single Shot.
3. Open After Save and choose Keep Shooting.

Now every tap of the shutter saves that one picture as its own item, named "Photo" plus a timestamp, with
no AI research and no credits spent. You stay in the camera for the next one.

You can rename, add notes, set a price, or run AI research on any of those items later.

Credits and billing

How much does Valuable cost?

Valuable is free to download and free to use. There is no subscription and no per-seat charge.

Everything that is not AI work is free, with no limits: photos, inventory, folders, search, exports,
downloads, publishing, tag printing and team collaboration.

You buy credits only when you want AI work done. Three things use them — AI Research at 1 credit per
item, Deep Research at 5, and AI photo enhancement at 4 per enhancement. Credit package prices are under
Profile → Account → Billing → Buy Credits.

What uses credits?

Three things use credits. Nothing else does.

That is the whole list. Everything else in Valuable is free, including:

• Taking and storing photos — as many as you like.
• Creating items without AI — both Photo Only and Manual Entry are free.
• Updating or re-running AI on an item you have already researched. If you add a photo or correct a

detail and ask Valerie to look again, you are not charged a second time.

• Bulk upload itself. Uploading a batch of photos costs nothing. If you have AI Research or Deep

Research switched on for that batch, then each new item is charged at that mode's rate — 1 or 5
credits — exactly as it would be in the camera.

• Inventory management, folders, search, exports, publishing, tag printing and team collaboration.

A few specifics:

• A photo stack counts as one item. Six photos of one object is one item and one charge, not six.
• Moving an item up from AI Research to Deep Research charges the 5 credits for Deep Research the

first time you run it, since that is a different piece of work. The app shows you the cost before it
runs — check the figure on screen before you tap.

• If you choose a paid mode with no credits left, Valuable tells you before anything uploads. You

will not find out after the fact.

Credits never expire, and no subscription is required.

A good habit if you are watching your credits: capture everything in Photo Only or Manual
Entry for free, then run AI research only on the items you actually need identified and priced.

How do I check my credit balance, and how do I buy more?

Tap your profile icon, then Account, then Billing. Your balance is shown at the top, and
Buy Credits is on the same screen — choose a package and complete the checkout.

Once you top up, anything that was waiting on credits processes automatically.

Do credits expire?

No. Credits never expire, and there is no subscription.

Can I get a refund on credits?

Unused credits can be refunded within 30 days. Email billing@valuable.app with your account email
address and roughly when you bought them.

If you bought through the phone app, that purchase went through the App Store or Google Play and those
stores run their own refund process, which is usually the faster route:

• Apple: reportaproblem.apple.com → sign in → find the purchase → request a refund.
• Google Play: play.google.com/store/account/orderhistory → find the order → Request a refund.

Items are stuck "in the queue" and I'm seeing a limit message

Nothing is lost. Items waiting on credits stay in the queue and finish processing once you top up.

In 3.3 Valuable warns you before anything uploads if you pick a paid AI mode with no credits, so this
should happen far less than it used to. If you have items from before:

1. Top up under Profile → Account → Billing, then let the queue finish.
2. To keep working for free in the meantime, open AI Mode on the camera's bottom slider and choose

Photo Only or Manual Entry.

3. You can run AI research on those items later.

And if the camera looks like it has disappeared, it hasn't. Running out of credits does not take the
camera away — open AI Mode on the bottom slider, choose Photo Only or Manual Entry, and you
can keep shooting.

Which plan should I buy for my team?

There is no per-seat subscription. One person holds the credits, invites the team into the organisation,
and everyone works in the shared projects drawing on the same balance.

To set it up: tap My Org, follow the folder trail along the top up to your top organisation folder, open its three-dot
menu → Manage Members → Invite Member, and add each person with the right role.

For how many credits to buy: it depends on how many AI-researched items you expect per month. Tell us
roughly how many sales or jobs you run and how many items each involves, and we will recommend a package.
Bear in mind that AI Research is 1 credit per item — if you are working from an older estimate based
on 3 credits, you need fewer than you think.

Getting started

How do I create an account?

1. Download Valuable from the App Store or Google Play, open it, and tap Sign Up.
2. Enter your email address. A profile picture and phone number are optional.
3. Choose a password of at least eight characters, including a letter and a number.
4. Read the privacy policy and terms of service, tick the agreement box, and tap Create Account.
5. Open the confirmation link in your email, come back to the app, and tap I've Verified My Email.
6. On the welcome screen, tap Create Account again — this one sets up your own workspace rather than

finishing your sign-up.

7. Name Your Account — your name, a collection name, or your business name. Something you will

recognise later. Confirm, and let setup finish.

Valuable creates your first project for you. You can rename it or make another.

As a first-time user you usually get a short guided tour. It is worth following, but you can skip it —
and you can bring the tours back any time by tapping Profile and choosing Reset Tours.

How do I join a team that already uses Valuable?

Your team invites the email address you want to use. Make sure they have the right one.

1. On the sign-in screen tap Sign Up — or Sign In, if you already have a login. You can accept an

invitation with an existing login.

2. Enter the email address your team invited, set a password, agree to the terms, and create the

account.

3. Verify your email and tap I've Verified My Email.
4. On Your Invitations, check it is the one you expected and tap Accept.
5. Choose Go to Home, or go straight to the project if you were invited to one.

You do not need to set up your own workspace to join someone else's.

Home then shows the projects you can access. Tap My Org to see the accounts and folders available to
you. What you can see and change depends on the role your team gave you.

If an expected invitation is missing, check which email address you logged in with and ask whoever
invited you to confirm the address they used. A typo fails silently from their side, so they may believe
it went through.

I didn't get my verification email

Check your spam or junk folder first. If it is a work address, also check any mail-security quarantine
your employer runs. If it still has not arrived, go back to the verification screen and tap Resend
verification email, and double-check the address you entered.

How do I reset my password?

On the sign-in screen tap Forgot Password, enter your email address, open the reset link we send, and
choose a new password. On the web you will also find Reset Password under your Profile.

Can I use Valuable on more than one device?

Yes. Sign in with the same email and password anywhere. Your projects, items and data sync automatically
across every device, and across the phone app and the web app.

How do I sign out?

Tap your profile icon in the bottom bar, then Sign Out.

Is there a desktop version?

Yes — app.valuable.app in any browser. It has the same structure as the phone: projects, the current
sale at the top, Find, Active and Archived, and My Org.

The web app is better for the big jobs: reviewing and setting prices across a whole sale, exporting
to Excel, enhancing photos in bulk (up to 20 at a time, where the phone does one at a time), and
publishing. It also has an extra Table view — a spreadsheet-style grid, with a button to add more
columns — that the phone does not have.

Capturing is better on the phone, because that is where the camera is. Most people shoot on the phone
and do the reviewing, pricing and publishing on a computer.

How do I learn the app?

Three things, in the order most people find useful:

1. The how-to video playlist. Every video was re-recorded for 3.3, so what you see matches your

screen. Start with What's New in 3.3, then The New Camera.

2. The in-app guided tour. Replay it any time: Profile → Reset Tours.
3. Ask us. Reply here with what you are trying to get done and we will walk you through it.

If you would like a live session for a team, say so and we will arrange one.

How do I contact support?

Tap the question mark icon in the bottom bar on the home page. Or type human in this
chat and a person will pick it up. We are a small team, so there may be a short wait, but someone will
answer.

We do not publish a general support phone line. If it is easier to talk it through live, say so and we
will set up a call.

Where does Valuable's pricing data come from?

Valuable searches online marketplaces including eBay, Etsy and auction houses, plus estate sale records
and public databases, and uses its own curation to organise and weigh the comparable sales that are
actually relevant to your item.

In 3.3 your own inventory is part of that too — if you or a teammate has priced a similar item
before, it appears in your comparables.

Projects, folders and finding your way around

How is Valuable organised?

Three levels, and getting them straight explains most "where did it go?" questions:

• Organisational folders hold projects. They live in My Org. Use them for groupings like "Active

Sales" and "Completed".

• Projects hold inventory. One per sale, house, event or collection.
• Project subfolders organise the items inside a project — rooms, closets, boxes, consignors.

A project is the boundary that separates one sale's inventory from another. A project cannot go
inside another project.

How do I create a project?

An estate sale company would make each home its own project. A dealer might have one project for a
storage unit and another for a booth at an antiques mall. How you split them is up to you.

1. Check which account you are in first. If you have more than one, open My Org and choose.
2. From Home, tap New Project.
3. Name it something you will recognise later, and tap Next.
4. Choose where the project belongs in your account — **this is its organisational location, not the

street address of the sale.** Tap Select beside the account or folder, then Next.

5. Add folders inside the project if you want them — type a name, tap the plus beside the field, and

repeat. Folders are optional and you can add more later. Tap Next.

6. Choose a cover photo so you recognise the project on the home screen.
7. Add AI instructions for this project — the context Valerie should use. Include the city or

address, or the website if it is an online sale.

8. Review and create the project.
9. You will be offered invitations. Enter an email, choose a role, tap Add to list, check the list,

then Send invites — or tap Skip.

The project you last opened is always in the large card at the top of your home screen.

How do I use folders inside a project?

Project subfolders organise the items within one sale, and you can nest them — a box folder inside a
closet folder inside a room folder.

To create one: open the project, tap My Org, open the project in the folder structure, tap the
folder with a plus button, choose New Folder, type a name, and tap Create. Open that folder
and repeat to nest another inside it.

The breadcrumb shows the route back to the project, and each item's folder path tells you where it
sits.

The most useful way to use folders is for locations — rooms, storage units, consignment clients, sale
venues. You can use them for categories like furniture and jewellery instead, but Valuable already
assigns a category to every item, so you can filter and sort by category without building folders for it.

To put photos straight into the right folder: open the folder before tapping the camera. Or, once you
are in the camera, use the Save To pill at the top to switch folders without leaving the camera.

How do I archive a project, and get it back?

1. On Home, Active shows the projects you are still working on.
2. Open the finished project, open its menu, choose Archive, and confirm.
3. To find it again: go Home and tap Archived. Use Find to search by name, and the sort control

to order by name or date.

4. To bring it back: open its menu, choose Unarchive, and confirm. It returns to Active.

You can also manage the project's status from its Details view.

Archiving is not deleting. The inventory, photos, prices and history all stay.

Two things to know: only projects can be archived in 3.3 — organisational folders and project
subfolders do not have this. And an archived project is not offered as a destination for new camera
captures, so restore it first if you need to add to it.

Can I delete a project?

Yes — open the project, open its menu, and choose Delete Project. This permanently removes the
project and all its items, and it cannot be undone.

Archive instead if there is any chance you will want it back. Archiving hides it and keeps
everything.

How do I move a project or a folder?

1. A whole project: open it, open its menu, choose Move, browse to the destination account or

organisational folder, choose Move Here, and confirm. The project moves with all its inventory and
subfolders.

2. An organisational folder: in My Org, browse to the folder, open its menu, choose Move, pick

the destination, tap Move Here, and confirm.

3. A project subfolder: use its folder menu and choose an available project or project subfolder as

the destination.

Rules worth knowing: a project can sit at an account's top level or inside an organisational folder,
but it cannot go inside another project. If a location does not offer Move Here, it is not a valid
destination. And if you only want some of a project's items to go elsewhere, select those items and use
the item Move action instead.

You need permission in both places — to move out of the source and into the destination.

My work or folders seem to have disappeared — have I lost data?

Content is almost never actually deleted. Four causes, in rough order of likelihood:

1. A project was archived. An archived project drops off Active and only shows under

Archived. This is the most common explanation by a distance.

2. You are in the wrong account. Open My Org and check. Work in another account is invisible from

this one.

3. A filter is hiding it. In a project, open the sort and filter control and turn on **Show All Items

In Project** — otherwise you only see the current folder. Clear other filters too; the filter chips
show what is limiting the list.

4. It has not synced yet. Pull down to refresh.

If a project was archived, here is how to bring it back:

1. Go Home and tap Archived.
2. Use Find to search by name if the list is long.
3. Open the project's menu, choose Unarchive, and confirm. It returns to Active.

⚠️ In 3.3 only projects can be archived — organisational folders and project subfolders do not have
that workflow. So if a whole folder's worth of work is missing, it has not been archived away. Check the
account you are in (My Org) and the folder scope and filters instead.

If none of that finds it, reply here with the project name and roughly when you last saw it.

I deleted something — can I get it back? Is there version history?

First, rule out the hopeful explanation. If something vanished that you do not remember deleting, it
is much more likely an archived project. Go Home, tap Archived, and look for it there before
assuming anything is lost — most "disappeared" content is archived, and that is fully recoverable.

If it truly was deleted: deleting is permanent. There is no trash, no undo, and no version
history. The safest habit is to archive rather than delete anything you might want back.

If important content was deleted by accident, reply here quickly with your account and what is
missing. Routine deletes cannot be reversed, but we will look and tell you honestly whether anything can
be recovered. Sooner is much better than later.

Something I see on my computer isn't showing on my phone

Work the same four checks: same account (open My Org), pull down to refresh, filters and
folder scope (turn on Show All Items In Project), then sign out and back in.

If it still does not appear, tell us the project name, what you see on the computer, and what the phone
shows instead.

How do I find my way around? What are the different views?

Home shows the projects in the current account, with the current one in the larger card. Find
narrows the list, Active and Archived switch between them, and the sort control reorders.

My Org opens the organisational structure — the accounts, folders and projects available to you. You
can also switch account with the three-line button at the top left of the home screen.

Inside a project you move between Inventory, Details, Manage and Publish & Export.
Details is project information and status. Manage has member management and Manage AI.

Inventory has four views, and picking the right one solves a lot of confusion:

The distinction that matters: Photos shows pictures; the other views show items. You cannot move or
export inventory from Photos, because pictures are not items.

On the web there is a fifth view — Table, a spreadsheet-style grid, with a button to add more columns.

If something seems missing, check in this order: the account, the project, the folder scope
(Show All Items In Project), the filters — then whether you are looking at items or photos.

For totals, open Analytics from a project, folder or account menu. Check which one you opened it
from: a project's totals and an account's totals answer different questions.

When I close a photo I'm sent back to the main folder list instead of my folder

A likely cause: you browsed into the photos without opening the project itself first. When the project
is not "opened", closing an item view drops you back to the top-level folder list.

The fix: go to the project and tap the green Open button to enter it. Now browse into your folder
and tap a picture. When you close it you should return to the folder you were in.

How do I search, filter and sort items?

Search: use Find at the top of a project to locate an item by name or description.

Filter: open the sort and filter control to filter by status, price range, date added, category, and
Priced / Unpriced. The filter chips show what is limiting the list — tap a chip's X to remove
it.

Sort: the same control sorts by name, price, date created or date modified.

To see everything across all folders in one list, turn on Show All Items In Project.

Adding items

What are the ways to add an item?

Three:

1. The camera — shoot and save, with or without AI. This is the main route, and the next article is

a tour of it.

2. Bulk upload — bring in photos already on your phone or computer, several items at a time. See

How do I bring photos in from my phone's gallery?

3. Manual Entry — you take the photos and type the name and details yourself. It is one of the

camera's AI Mode options, and it is free.

Every route starts with at least one photo. If you want an item in your inventory without
photographing it properly, capture whatever you can — even a quick shot of a label — and use Manual
Entry to type the rest.

A tour of the 3.3 camera

Open the camera from inside your project — then Valuable already knows where the items are going.
You can also open it from Home, in which case it asks which project once, at the start, and every item
from that trip goes there.

The bottom slider is every camera setting in one place. There is no gear menu any more. Each tab
shows what it is currently set to, so you can read your whole setup at a glance. Tap a tab to open its
options; tap anywhere else to close it. Whatever you choose becomes your new default, and the camera
opens on whatever mode you used last on that phone.

The Save To pill, top of the screen. It always tells you where the next item is going. Tap it for a
flat list of every folder in the project, subfolders included, and switch without leaving the camera.

The Notes pill, bottom left — arguably the most useful button on the screen. Tap the microphone and
talk. Tell it what the photos cannot show: where it came from, who made it, what condition it is really
in. Your words appear in the pill as you speak; tap again to stop. Valuable reads your notes first,
before it looks at anything else, so a few seconds of talking is often the difference between a guess
and a confident price. Prefer to type? Tap the word Notes. Notes belong to the item you are shooting
and go with it when you save; the pill then clears for the next one.

The gallery button, left of the shutter, pulls photos already on your phone into the item you are
building right now.

⚠️ The X in the top left closes the camera, and any photos you have not saved go with it. Save
first, then close.

What's the difference between Single Shot and Multishot?

Single Shot: every tap of the shutter makes that one picture a new inventory item.

Multishot: up to six photos of the same object, saved together as one item. You see six empty slots
before you take the first shot, so you always know you are building one item.

Multishot matters more than it looks: Valuable uses all of those pictures to identify and research the
item, not just the first one.

What to capture: an overall view, the maker's mark or signature or label, any damage or condition
issue, and close-ups of details that matter.

While shooting: photos land in order. Tap any photo to see it full size, or tap its X to throw it
away. If the thumbnail strip is in your way, collapse it and tap again to bring it back.

⚠️ Keep one object per item. Photograph a table, a chair and a lamp into one set of six slots and you
get one item with six unrelated pictures. Save before you start the next object.

What's the difference between the four AI modes?

• Photo Only — free. Saves the photos and nothing else. No naming, description or pricing.
• Manual Entry — free. You take the photos, then type the name and details yourself. Good for things

you can already identify yourself.

• AI Research — 1 credit per item. Identifies the item, writes a description, suggests categories and

keywords, finds comparables in your own inventory and on the market, and researches prices.

• Deep Research — 5 credits per item. Everything AI Research does, then goes back through the

comparables one at a time, judges how close each match really is, and looks for confirmed sold and
hammer prices.

What is Instant Preview?

With Instant Preview on, saving an item takes you straight into a conversation with Valerie, your
assistant. You watch her identify the item, pull comparables, and land on a price — with her reasoning
right there. And you can talk back. Tell her "this isn't a reproduction, it's an original" and watch
the identification, the price range and the comparables change.

With Skip Preview, items go quietly into your inventory and wait for you. Choose this when the signal
is bad, or when you are doing what a lot of professionals do: shoot everything fast and review it later.
You can still talk to Valerie about any item afterwards.

⚠️ Instant Preview only works with AI Research and Deep Research. Pick Photo Only or Manual Entry and
the Instant Preview option greys out — there is no research to preview.

Can I use the camera with no signal?

Yes. In 3.3 the camera is available as soon as you open the app, even in airplane mode — under
five seconds from a cold start with no network at all. If you work in basements and storage units, this
is the change for you.

Two things to know:

• You must have signed in on that phone at least once before.
• Your items upload, process and appear in your inventory as soon as you have a connection again.

Nothing is lost while you are offline.

You can keep shooting the whole time. Valerie does her research in the background and reports back when
the network returns.

My photos aren't uploading

They are almost certainly queued rather than lost.

1. Get on a solid connection — WiFi if you can.
2. Open the upload queue and watch it drain. Look for the offline/queue indicator in the bottom bar. A

large batch over a weak connection takes a while.

3. Leave the app open and the screen on while it works.
4. Check you have enough storage on the device.
5. When the queue is empty, open the project and turn on Show All Items In Project so you are not

looking at one folder.

Research needs a connection after the upload, so identification and pricing finish a little after the
photos land. That is normal.

If the queue is empty but items are missing, tell us roughly how many, when you shot them, and which
project they should be in.

How do I take good inventory photos?

• Ratio and Zoom are different things. Ratio changes the shape of the photo; zoom changes how tightly

you frame. For marketing and sale sites, shoot 4:3 with the phone turned on its side — that gives
the slightly-wider-than-tall shot most sites want, and saves you cropping later.

• Tap the part of the image you want in focus, especially for a maker's mark.
• Torch, under Flash, keeps the light on while you frame — useful for seeing behind something in a

dark room.

• Watch for glare on glass, polished metal and glossy marks. Good available light usually beats the

flash.

• Check the thumbnail rather than assuming the fine print came out sharp.
• Filters are for presentation, not documentation. Use them carefully if you are recording colour or

condition.

• Use the Notes microphone. It affects the price more than any camera setting.

How do I bring photos in from my phone's gallery?

Use bulk upload when you already have the photos. Bulk upload itself is free — you are only charged
if you have AI Research or Deep Research switched on, and then only per new item.

1. Open the project that should receive the items, tap the plus button, and choose Upload. (From

Home, choose a project first.) Allow photo library access when asked.

2. Check the Save To pill before you start — tap it if these belong in a subfolder. That destination

applies to the whole batch.

3. Stack the photos that belong to one object, before entering Select Mode. Press and hold one photo;

when prompted, tap another photo or stack to join them. Press and hold a third and tap the stack to
add it. A stack can hold up to six photos. Tap a stack to check what is in it.

4. Make a separate stack for each object that has several views. Leave single photos alone.
5. Choose AI Mode beside the selection button. **This uploader remembers its own mode separately from

the camera.**

6. Tap Select, choose your stacks and single photos, check the item count on the Save button, and

save.

The rule: one selected single photo or stack becomes one item. Five photos can be three items.

If you started a stack wrong, tap Cancel and try again. If your balance is not enough for the mode
you picked, Valuable tells you before the batch uploads.

I took six photos of different things and they became one item

That is the six-slot behaviour doing what it was told: everything in one set of slots becomes one item.
The six-photo limit is per item, not per project.

To fix it, do not try to split the item:

1. Keep the original pictures — they are still in your phone's gallery if Save to Gallery was on.
2. Upload them again through bulk upload as separate items, stacking only the views that genuinely belong

to the same object.

3. Check the results, then delete the mistaken combined item.

Where did the item I just saved go?

Three things to check, in order:

1. The Save To pill at the top of the camera shows where the next item is going. Check it before you

save, not after.

2. Open the item and look at its folder path — it tells you exactly where it landed.
3. Go back to the project and turn on Show All Items In Project, then clear any filters.

If it is not there at all, check the upload queue — it may still be waiting.

Valerie, pricing and AI

Who is Valerie, and where do I find her?

Valerie is Valuable's assistant. She identifies items, finds comparables, researches prices and explains
her reasoning — and she changes her mind when you tell her something she did not know.

On any item, tap the sparkle. That opens AI Actions, where everything Valerie can do for that
item lives:

• Suggest Price — opens the conversation and works on the price. Free.
• Enhance Photos — cleans up a photo's background. 4 credits per enhancement.
• Update Item — tell her something new and have her research it again. Free on an item you have

already researched. If the item has never been researched, this is its first AI Research — 1 credit.

• Deep Research — the deeper pass. 5 credits, the first time you run it on an item.

There is one conversation per item, and it persists. Scroll up in it and you will find the first
identification, the comparables, the price, and any correction you made, in order. Close the app, come
back next week, tap Suggest Price or Update — you are back in the same conversation.

If you open an item while its research is still running, you do not get a spinner. You get the live run,
and it clears itself when it finishes.

What are AI Insights and Comparables?

Insights are what Valuable worked out about your item — description and historical context, category
suggestions, keywords for searchability, and details the AI detected. They are in the item's Insights
tab.

Comparables are similar items that have sold, which is how you judge market value. They are in the
Comparables tab, grouped by relevance with price distributions. In 3.3 your own inventory is
included — if you or a teammate priced a similar item before, it appears here, which is also how you
catch duplicates.

How do I review and set a price on an item?

1. Open the project and tap the Pricing tab in Inventory. This shows items that do not have a price

set yet.

2. You can read the suggested price and tap comps to see comparables without opening anything.
3. To dig in, tap the item to open Details. Edit the name and description by hand, or tap Update

and tell Valerie what to change.

4. Tap Suggest Price to open the conversation. You will see every comparable she found.
5. Tap a comparable to inspect the source listing and compare the actual object — condition, size,

materials, sale date.

6. Ask her things. "What would this sell for at auction versus at an estate sale?" She answers with her

reasoning. Give her the context that matters — the kind of sale, the town, the sort of buyer.

7. Tap to set price: choose from the suggested range, take the one she thinks is best, or enter your

own. Exit the chat and your price is there.

8. Back in the Pricing tab the item disappears, because it now has a price.

For precious metals, Valerie checks the day's spot prices — the current market rate for gold, silver
and so on.

She usually disregards outliers — the unusually high and low sales — unless there is reason to think
your item is a rare find, or you have told her it is broken.

⚠️ There is no substitute for your own judgement. Valerie pulls the evidence together and gives you a
framework for deciding quickly. The final price is yours.

How do I price a whole sale without opening every item?

1. Start with items that have finished AI Research.
2. Open the project in an item view, open the sort and filter control, and turn on **Show All Items In

Project** — or work one folder at a time.

3. Switch to the Pricing tab: a work list of items that still need a price. Sort by suggested price,

highest first, so the decisions that matter most come first.

4. If a suggestion looks right, tap the approval check — or swipe right to accept. The item leaves

the list.

5. For a different number, tap the price and enter yours.
6. To see the evidence, expand the comparable section. Sold only limits the cards to comparables

confirmed as sold; turn it off to see the rest.

7. To talk it through, swipe left on the item, or open it and choose Suggest Price.
8. For a batch, tap Select, choose the items, and tap Accept Prices on the bottom bar.
9. For a piece that deserves a closer look, tap the sparkle and choose Deep Research.
10. To review what you have done, switch back to the item list and filter to Priced — the

Pricing tab only ever shows what is still unpriced. The project totals update as you go.

⚠️ Review the identification, not just the number — a right price on a wrong identification is still
wrong. An asking price is not the same evidence as a completed sale.

What is Deep Research and when is it worth 5 credits?

AI Research identifies the item and finds comparables. Deep Research goes back through those
comparables one at a time, judges how good a match each really is, digs further into the market, and
looks for verified sold and hammer prices — what things actually sold for, rather than what someone
was asking.

That last part is the point. Many retail listings use language that reads like a sale when it is only an
asking price, and telling the difference is exactly what pricers struggle with.

When it earns its cost: a piece that could be worth a lot or very little depending on a detail; a
possible original versus a reproduction; anything where you will have to justify the price to a client.

How to run it: choose it in the camera's AI Mode before capture, or add it later from the
sparkle, or from inside the chat. It takes a couple of minutes, you can watch the progress, and
it will ask you questions if it needs something clarified.

You are charged 5 credits the first time you run Deep Research on an item, and not again.

The suggested price is wrong, or the AI identification is wrong. How do I fix it?

Do not fight the price — tell Valerie what the thing actually is. This is the most useful thing to
know about how she works:

Your notes come first. Whatever you write outranks the photos, outranks the old name, outranks the
comparables.

In rough order of effectiveness:

1. Tell her, in the item's chat. Tap the sparkle, then Suggest Price or Update Item, and

say what is true: it is an original rather than a reproduction, the hallmark says otherwise, it is
broken, it has been refinished. This does not cost a credit if you have already researched the
item.

2. Give her more to look at. Up to six photos per item, and she uses all of them.
3. Check the comparables. If she has latched onto the wrong thing, say so specifically.
4. Run Deep Research if the difference between the base model and the premium variant is the whole

question.

5. Edit the item by hand. Open it, tap Edit or the pencil icon, correct the name, price or

description, and save.

6. Fix the project's AI instructions if the problem repeats across the sale rather than on one item.

⚠️ Say what you can verify, not what you hope. Telling her an item is authentic without evidence
produces a confident wrong price instead of an uncertain one.

⚠️ Your own priced inventory is now a comparable source, so an early mispricing can propagate into
later items. Worth fixing the first one properly.

Suggested prices come in too high, or my pricing rule seems to invert

Two likely causes.

Phrasing. "65% off" and "65% of" mean opposite things. Write it explicitly: "price at 65% of
(not 65% off) comparables — i.e. 35% below comparable sold prices."

Your instruction change did not reach the item. Inheritance happens when a project is created, so
editing a parent folder's instructions does not rewrite projects that already exist. Re-apply the
instruction to the project the item is in.

Also worth knowing: a few unusually high comparables can pull a suggestion upward, and in 3.3 your
own prior pricings are among the comparables — so one early mistake can echo.

Suggest Price starts, then quits back to the photo without giving a price (iOS)

Suggest Price does not cost a credit, so a zero balance is not the cause. Work through these:

1. Check your connection. Research needs one; on a weak signal it can start and stall.
2. Update the app to the latest version.
3. Force-close the app completely and reopen it, then retry the same item.
4. Try strong WiFi instead of cellular.
5. Try a different item. If only one fails, it is that item, not the app.

If it still fails — especially intermittently across several items — contact support. A short screen
recording of the failure speeds things up a lot.

How do I tell Valuable how to research my items?

There are four places to put context, and they do different jobs:

To set folder instructions: in My Org, open the organisational folder that will hold your sales,
open its menu, and choose Edit AI Instructions.

To set project instructions: they are offered when you create the project, and you can edit them
afterwards from the project's menu, or through Manage → Manage AI.

Useful things to put there: the kind of sale and where it is; what sort of price you want suggested;
how long item names should be; how many sentences of description; and any word you want used carefully.
Examples that work well:

• "We run two-day estate sales in Raleigh, North Carolina. Suggest practical first-day selling prices."
• "Price items at 70% of comparable sold prices."
• "Focus on mid-century modern furniture."
• "Keep item names under fifty characters and descriptions to two concise sentences."
• "Use the word antique only when there is evidence the item is at least a hundred years old."

For an individual item, write what you can verify in its notes, then use Update Item from the
sparkle to have it researched again.

Four things people get caught by:

• ⚠️ Inheritance happens when the project is created. Changing a parent folder later does not rewrite

projects that already exist — edit those directly.

• ⚠️ Check the parent you are actually selecting. Text in a folder higher up has not necessarily

passed down through every folder in between.

• ⚠️ In 3.3, project subfolders do not have their own AI instructions. Older tutorials show a

separate editor on room folders — that is gone. Use project instructions and item notes.

• ⚠️ Write business context and preferences, not conclusions. "We sell to bargain hunters on day one"

is useful. "Assume everything is period" is not.

Photos and media

How do I view, add and delete an item's photos?

View: open the item and tap the Photos tab. Tap any photo for fullscreen, and swipe left and
right to browse.

Add: open the item, go to the Photos tab, and tap the add (+) button — or tap any open photo
thumbnail slot — then take new photos or pick from your gallery.

Delete: open the Photos tab, tap the photo you want to remove, tap the delete icon, and confirm.

How do I crop or straighten a photo?

1. Open the item and select the photo.
2. Tap the editing control to open Edit Image.
3. Adjust the crop. Choose Free for a custom crop, or one of the fixed ratios.
4. Rotate Left / Rotate Right for a sideways photo; Fine Rotation to straighten precisely.
5. Check you have kept the whole item and any detail that matters, then tap Save.

Keep your detail shots. The mark underneath and the close-up of the damage help identification and
help buyers — they do not need to be pretty.

How do I clean up a photo's background? (4 credits)

1. Open the item, tap the sparkle to open AI Actions, and choose Enhance Photos.
2. Select the photo.
3. Pick a preset: White Background, Black Background, or Remove Background Clutter. The preset

fills in the editing instructions, and you can change them before running it — or write your own,
for example "remove the clutter behind the item and keep its shape, colours and visible wear."

4. Tap Enhance Image. This uses 4 credits per enhancement.
5. When it is ready, compare Original with Enhanced. Look hard at edges, markings, colours, and any

chips or damage.

6. Choose Replace Original, or Save New Image to keep both. If it is not right, **Discard and Try

Again** and adjust the instructions.

⚠️ Check the result honestly. Valuable works to represent the item faithfully and not to mislead a
buyer — but it is still AI and it can make mistakes. Our advice: keep the original and the detail
views, so you can always go back and show the real condition.

On the web at app.valuable.app you can enhance up to 20 photos at a time, where the phone does one
at a time. Each photo you enhance costs 4 credits either way — 20 photos is 80 credits, not 4.

How do I choose which photo shows in the grid?

The first photo is the hero image — the one the inventory grid and the thumbnail show.

1. Open the item's Photos tab.
2. Press and hold the thumbnail you want first, drag it to the first position, and release.
3. Go back to the grid and check.

You can also reorder from the project's Photos view. To undo, drag the previous one back to first.

Two notes: this changes photo order within the item, not which item a picture belongs to. And when
you use 1st Photos in a publishing workflow, this order decides which picture gets selected — so
set your heroes before you publish.

Can I add videos to items?

Yes. Each item can have one video. Go to the item's Media tab and tap to record or upload one.

How do I select several items at once?

1. Long-press any item to enter selection mode — or tap Select at the top of the item list.
2. Tap the other items you want.
3. Select All takes everything in the current view.
4. Use the bottom action bar — Download, Export, Move, Delete.

To include items from every folder, turn on Show All Items In Project first.

To move items into another folder: select them, tap Move on the bottom action bar, browse to the
destination, choose Move Here, and confirm. The picker shows your folder structure and the accounts
available to you, so you can move into another project or another account as well as another folder.
When Assets Moved appears, choose Go to Folder to follow them or Stay Here to carry on.

A move takes the item with its photos and details — you never re-photograph anything. You do need
permission in both the source and the destination; if Move is not available to you, check your role
with the account or project administrator.

⚠️ Do this from an item view, not Photos. Selecting individual pictures in Photos does not move
inventory items.

How do I edit or delete an item?

Edit: tap the item to open it, tap Edit or the pencil icon, change the name, price, description
or other fields, and tap Save.

Delete: open the item, open its menu, choose Delete, and confirm. You can also select several
items and delete them together from the bottom action bar. Deleting is permanent.

Team and permissions

How do I invite someone?

1. Tap My Org and find the account, organisational folder, or project you want to share.

Choose carefully — inviting someone to a whole team and inviting them to one project are different
decisions.

2. Open its three-dot menu and tap Invite Members. If that option is not there, you do not have

permission to invite at that location — ask whoever manages it.

3. Enter the email address they will use to sign in to Valuable.
4. Open Role and read the choices.
5. Check the email, role and location, then tap Send Invite.

Then open the same menu and tap Manage Members to confirm it is listed under Pending Invitations.
From there you can Resend Invitation or Cancel Invitation.

They get an email and an in-app notification. You can change roles later, or remove a member.

What do the roles mean?

• Owner — full control, including billing and deletion.
• Group Admin — manages members, projects, folders and settings within their scope.
• Member — adds, edits and deletes items within a project, but does not change the projects or the

folders that contain them.

• Guest — view only. Cannot add or change anything.

Which roles you can hand out depends on the location and your own permissions.

⚠️ Do not give everyone administrator access just so they can add items. Member is enough.

⚠️ Some parent-account administrators, and the Valuable team, will always appear with admin access,
because rights to a parent folder cascade to everything inside it. They cannot be removed from a nested
list.

How do I change someone's role, or remove them?

Open My Org, go to the location, open its three-dot menu → Manage Members, tap the person,
and choose Change Role or remove them.

If you only want to limit what they can change, switch them to Member or Guest rather than
removing them entirely.

I removed someone — have they lost access?

It depends where you removed them from. Access granted at a higher level has to be removed at that
level. Taking someone off one project does not remove access they were given to the whole organisation
further up.

1. Tap My Org and follow the folder trail along the top up to the organisational folder you want to control.
2. Open Manage Members there and check whether they are still listed.
3. Work down through the levels you have shared.

To confirm it worked: reopen Manage Members and check they are gone, then have them pull down to
refresh or sign out and back in.

Removing someone stops their access to your content. It does not delete their Valuable account.

Someone I need to remove doesn't appear under Manage Members

They were almost certainly invited to a specific project or folder rather than to the organisation,
so they only appear on that location's member list. Open My Org, go to that project or folder, and
open Manage Members there.

I invited someone and they never got the invitation — or they still can't see anything

By far the most common cause is a typo in the email address, and it fails silently from your side.

1. Open My Org → the location → Manage Members → Pending Invitations, and **read the address

character by character.**

2. If it is wrong, cancel it and send a new one.
3. They do not actually need the email. If they sign in with the invited address, the pending

invitation is waiting under the Alert / notifications button in the app.

4. If they accepted but see nothing, check what you invited them to. An invitation to one project

does not show them the rest of the account.

5. Have them pull down to refresh, and check they are in the right account via My Org.

How do I accept an invitation?

You get an email and a notification in the app. Open your notifications and tap the invitation to accept
or decline. You can also find it on the Your Invitations screen when you sign in.

How do I leave a project or folder I was invited to?

1. From Home, tap My Org.
2. Navigate to the project or folder and tap its three-dot menu.
3. Select Leave and confirm.

If you own the account, you cannot leave a folder inside it.

How do I share a single folder?

Open My Org, find the folder, open its three-dot menu → Invite Members, enter the email,
choose the role, and send. They get that folder and its contents, not the whole account.

On iOS, tapping "Add Member" or "Manage Members" does nothing

Two likely causes: a connectivity or app-state hiccup, or not having a role that can invite — only
Owner or Group Admin can invite.

Try in this order:

1. Check connectivity — toggle airplane mode, or switch between cellular and WiFi. A weak signal can stop

the invite screen loading.

2. Force-close the app and reopen it.
3. Pull down to refresh the member list.
4. Update to the latest app version.
5. Sign out and back in.

If it still does nothing as an Owner or Admin on a good connection, every time, it is not something
you can fix on the device. Workaround: do the member change on the web at app.valuable.app, or ask us
and we will add the member for you.

Exports, downloads and publishing

How do I export a whole project to Excel?

1. Open the project in an item list or grid view. Not Photos — that view selects pictures, not

items.

2. If the project has subfolders, open the sort and filter control and turn on **Show All Items In

Project**. Clear any filters that would leave items out.

3. Tap Select, then Select All. Check the selected count.
4. Tap Export on the bottom action bar.
5. The confirmation tells you how many items and that we will email a link when the file is ready.

Check the email address shown, then tap Export.

6. When the email arrives, choose Download Excel File.

The file has item names, descriptions, prices and photo information. The same flow works on the web.

For control over which columns you get, use Export to Excel from Publish & Export and follow
the wizard.

⚠️ A suggested price and a price you have actually set are different pieces of information. Check
which one you are looking at.

How do I make a document with photos to send a client?

The built-in route is the Excel export above — it produces a spreadsheet with names, descriptions,
prices and photo thumbnails, ready to share.

If you need a different format — a PDF, a printed catalogue — tell us what you are producing and we will
help. Excel is the built-in path today.

I asked for an Excel export and the email never arrived

The file is built on our side and emailed to you, so from your side a file still being built looks
exactly like an email that is running late. A few minutes is normal for a large project.

Before anything else: asking again does not make the first one arrive sooner, and several requests
each queue separately.

1. Check your spam / junk folder and any filtered or "Other" inbox for a subject beginning

Your Excel Export is Ready.

2. If this is a work address, check your mail-security quarantine too. Do this even when junk is

empty — a filter run by your employer or IT provider can hold the message before it reaches your
mailbox, so nothing appears in the app, nothing appears in junk, and the export looks as though it was
never produced. In Microsoft 365 that quarantine lives in the Microsoft Defender portal rather
than in Outlook. Other providers have an equivalent; your IT contact will know.

3. Note roughly how many items were in the selection. Several hundred takes longer than a handful.
4. Run the same export once from the other place you can ask for it — if you asked on the phone, try the

web app, or the other way round.

5. Then wait, without re-running it, and check again after fifteen or twenty minutes.

If nothing arrives after that: stop re-running it, and reply here with the project name, roughly how
many items, whether you used the phone or the web, and when you asked.

Nothing in your project is affected by an export that did not arrive.

How do I download or share photos?

Download: select the items or photos and tap Download on the bottom action bar. Review the
overlay and image options before generating the link or downloading. Photos save to your device.

Share a single item: open it and tap the share icon, then choose how to share. The item's photos and
details go with it.

Email as a ZIP: select items or photos and choose Email as ZIP to send them as a compressed
attachment.

How do I get my photos onto an estate-sale or auction website?

(If you know this as the Marketing Wizard, this is it. In 3.3 it lives under Publish & Export →
Publish Photos.)

This publishes from a Valuable project directly to a listing on an external site. Make sure the sale
already exists on the destination site and you have your login handy — the flow hands off to that site
partway through.

1. Open the project, go to Publish & Export, and choose Publish Photos. The flow is: select

photos, arrange them, choose a destination, publish.

2. Choose the folders to include — the whole project or particular rooms. **Items saved directly in

the project count too, so include the top project folder if you have any.** Use the filters if you
only want items that have been priced.

3. Select the photos. Tap 1st Photos for one lead image per item, or Select All, or pick

extras individually. Check the selected count before continuing.

4. To change which photo leads, open the item, drag your strongest view to first, then come back and

re-check the selection.

5. Continue to Arrange Photos. Drag them into order, or choose a sort such as price or category.

Group by Folder keeps each room together, and Reorder Folders sets which room comes first.

6. Tap Next to Choose Destination. What is available depends on your app, account setup and

permissions.

7. For an estate-sale site you can generate a Sale Description from the selected inventory, then

review and edit it. Include item descriptions controls whether descriptions travel with the
photos.

8. Choose Open Site, sign in to that marketing account, open the correct sale and its photo-upload

page, then use Upload via Valuable, review the transfer and confirm.

9. Wait for the confirmation email, then revisit the photo page and **check the order, captions and

descriptions actually arrived.**

You can swap photos out later — remove the ones you do not want and add new ones, then republish.

⚠️ Make sure you are sending to the right sale rather than a similarly named event.

⚠️ If you have already arranged photos by hand, switching to a sort asks whether to discard that
order. Only confirm if you mean it.

⚠️ Verify at the destination. A success message in Valuable is not proof the transfer reached every
external site — open the sale's own photo page and look.

Uploading a second batch later? Inspect the photos already there first, and check whether the new
ones were appended below the earlier batch rather than replacing them.

If the destination you need isn't listed, or the handoff doesn't complete, reply here and we will
point you to the right path for that site.

Can I publish my sale as a website?

This feature is coming soon.

Some items' images don't appear or don't line up after exporting to an auction platform

Two likely causes. The export bundles your photos as image files referenced by the catalogue, and a
few items can fail to map if they had broken photo links — most often from photos being reordered or
edited while the item was still processing.

The fix: re-add or re-upload the photos once the item has fully finished processing, confirm they
display in the app, then re-run the export or publish.

My photos won't upload at all to an external auction platform

Likely causes: a photo did not finish processing before you published, so there is no ready image
file to send; the destination platform is rejecting the upload; or a connection or session timeout during
a large batch.

1. Open the affected items in the app and confirm the photos display and have finished processing.
2. Try a small batch first. If a handful succeeds, the issue is batch size or connection, not data.
3. Check connectivity, and confirm you are signed in to the correct destination account.
4. Try from a second device or browser to rule out a local session issue.

If it consistently fails across devices after all that, contact support — it may need a hands-on look at
the specific sale.

On my computer the photos won't push to the auction site the way they do on my phone

The one-tap handoff — where the app takes over the destination site's upload button — works in the
mobile app but not in a desktop browser. Browsers do not allow that takeover. On a computer you upload
the traditional way:

1. In Valuable on the web, download the photos for your sale. They come as a zip file.
2. Unzip it.
3. ⚠️ Sort the unzipped folder by Date (Timestamp) before you upload — not by Name. The order travels

in the file timestamps, so sorting by name scrambles it.

4. Upload the files to your sale using the destination site's normal photo-upload tool.

If you want a different order from the one you have, set it in Valuable first — reorder the pictures
inside each item, and use Arrange Photos in the publishing flow — then download.

My photos arrived in the wrong order

Same cause and same fix as above: the order travels in the file timestamps, not the file names. Sort by
Date (Timestamp) in the destination's uploader, not by Name.

The written description is missing from my downloaded ZIP

Descriptions and photos travel separately.

• Through the publishing flow, make sure Include item descriptions is on at the destination step,

and generate the Sale Description if the site uses one. You can generate and copy that description
without actually publishing.

• For a plain photo download, the zip is images. To get the written content, export to Excel —

names, descriptions and prices are all in the spreadsheet.

I changed a photo or title but the published sale still shows the old version

Publishing is a transfer, not a live sync. Changes you make afterwards do not flow to the destination
on their own.

1. Confirm the change is saved in Valuable.
2. Re-run Publish Photos through to the destination. Republishing updates the existing sale rather

than creating a duplicate.

3. Give it a few minutes, then reload the published page. A hard refresh, or a different browser, rules

out a cached copy.

4. **If the sale site runs on WordPress, there may be a "Refresh Images" action to run after the

republish** before the change appears.

If it still shows the old photos after a republish, please don't keep re-editing or re-uploading —
reply here with the sale name and one example item and we will look at it. Your edited versions are safe
in the project either way.

A related note: if photos were deleted from a published sale and then restored, the restore can bring
back more images than you expected, and not necessarily in the original order. Tell us the sale name and
we will sort the ordering out rather than have you rearrange hundreds of photos by hand.

I'm setting up an online auction and it wants every lot added one at a time

Online and live auctions are handled differently by these sites. For a live auction the photo-publish
handoff works the way it does for a normal sale. For an online auction the destination site usually
wants each item as its own numbered lot, which is why it appears to accept only one at a time.

You do not have to enter them one at a time. There is a bulk path:

1. In Valuable, export your item list to Excel — names and descriptions come out already filled in.
2. Add the columns the destination site requires. The important one is the Lot column — number your

lots there.

3. Upload the completed spreadsheet using their bulk lot upload.

A note on photos for online auctions: the automatic photo-to-lot link does not work on this path.
Name each photo file to match its lot — the first photo of Lot 1 as 1.1.jpg, the second as 1.2.jpg,
and so on. Before you rename hundreds of files, check your destination site's own instructions, or
reply here and we will confirm the pattern it expects.

If any of this does not match what you are seeing, reply here with the sale name and we will walk it
through — or do the upload for you if you would rather hand it over.

How do I see one list of everything in a sale, with prices?

1. Open the project and switch to List View.
2. Open the sort and filter control and turn on Show All Items In Project.
3. Every item across all folders appears in one list with names, prices and thumbnails.

To export it: Select → Select All → Export on the bottom action bar.

On the web, the Table view shows everything in one scrollable grid, and you can add more columns.

Printing sales tags

How do I design and print sales tags?

1. Open the project → Publish & Export → Tag Printing. The introduction links to equipment and

supplies.

2. Tap Next and select the inventory. Use the folder picker for the rooms you want. You can filter by

category or by Priced, and sort before selecting. The filter chips show what is limiting the
list — remove a chip to bring those items back. Check the selected count, then Next.

3. Choose Inkjet Printer Sheets (a PDF through the system print dialog) or Thermal Tag (direct

thermal).

4. Add a logo if you want one: choose the image, crop and position it, and check the preview.
5. Choose a starting template, then open the layout designer. **Tap a field to select it, drag to

reposition.** Adjust size, font, emphasis and alignment with the formatting controls.

6. Start with the item name and price. Use Add Field for a serial number, barcode, QR code, logo,

item photo or custom text.

7. In Options, open Layout Settings. For sheets, choose the paper template or adjust the label

dimensions and sheet layout. For thermal, check the tag dimensions. Punch Hole and Perforation
or Tear-Away let you plan space for a hole or a detachable section.

8. Open Options and choose Save Layout. Give it a name you will recognise. Load Layout brings it

back next time.

9. Tap Next and choose Generate PDF. Review the preview, then print or Share PDF.

Tips that save a reprint:

• A simple logo with a transparent background places far more cleanly than a logo inside a big

background rectangle.

• Put only what your team and your shoppers actually need on the tag.
• Keep text clear of the punch hole and the perforation.
• Preview several items, including one with a very long name and one with a large price, before you

print a hundred.

• If you want prices on the tags, check those prices have actually been set.
• An item photo on the tag helps with tag switching — you can see at a glance that the tag is on the

right item.

How do I connect a label printer?

1. Pair the printer with your phone over Bluetooth first, outside Valuable. The manufacturer's own

setup app can help you check its connection and media settings.

2. In Valuable, tap Discover Printers, choose your printer, and tap Connect. **Wait until it

shows Connected.**

3. Check the label size, media mode, orientation and printer resolution match the printer and the

stock you are actually using.

4. Print a small test and inspect alignment, text, price and tag boundaries.
5. When you are done, tap Done, or Print Again for another batch.

The print screen also provides Printer Settings for checking the device.

⚠️ A setting that worked for one roll is not a universal setting for every tag. If tags start to
drift, check the media settings and label length before printing the rest.

Thermal output is monochrome, so the logo step lets you convert your image to line art. Direct
thermal printing uses thermal stock rather than ink or toner.

What printer and labels do I need — do I have to buy one?

No, you do not have to buy anything. Choose Inkjet Printer Sheets and print onto label or
perforated card sheets on any printer you already have, inkjet or laser, over your own WiFi. Prices do
print on the tags.

A dedicated thermal printer is worth it if you run sales regularly — no ink, fast, and tags you can
print on site. Valuable supports Bluetooth-enabled direct-thermal printers.

For current recommended models and supplies, use the equipment and supplies link in the Tag Printing
introduction, which we keep up to date.

Troubleshooting

The app is running slowly

1. Close and reopen the app.
2. Check your internet connection.
3. Make sure you have the latest app version.
4. Restart your device if it persists.

If it is slow specifically at a property with no signal, that is expected for anything needing the
network — but the camera itself works offline, so you can keep shooting and everything uploads when
you reconnect.

I can't find my project

1. Check Archived — go Home and tap Archived. Only projects can be archived, so if a whole

folder's worth of work is gone, check the account and the filters next (see My work or folders seem
to have disappeared).

2. Check you are in the right account — open My Org.
3. Search for it by name with Find.
4. Check you were not removed from a shared project, or did not leave it.

AI identification seems wrong

You can edit anything the AI produced: open the item, tap Edit, correct the name, description or
other details, and save.

Better still, tell Valerie. Tap the sparkle → Update Item and say what is actually true, or
add a note. Your notes outrank the photos, the old name and the comparables, and re-running research
on an item you have already researched does not cost a credit.

The text is too small to read

Valuable follows your device's text size, so change it there:

• iPhone: Settings → Display & Brightness → Text Size. For larger still, Settings → Accessibility →

Display & Text Size → Larger Text.

• Android: Settings → Display → Font size (wording varies).
• Web: zoom with Ctrl + (Windows) or Cmd + (Mac).

If something stays unreadable after that, tell us which screen.

Can I store auction fields like starting bid, bid increments or reserve?

There are no dedicated fields for those yet. Two workarounds, and in 3.3 the first does more than it
used to:

1. Put them in the item's notes. Notes are free-form text that saves with the item — and **Valuable

reads the notes first**, ahead of the photos and the old name, so what you write there also informs
the identification and the price. You can dictate notes with the microphone on the Notes pill in
the camera.

2. Export to Excel and add your auction columns there, then import that into your auction platform.

Dedicated auction features are being expanded. If they would make a real difference to your work, tell us
how you would use them — it helps us prioritise.

Privacy and security

Is my data secure?

Yes. All data is encrypted in transit and at rest. We use industry-standard security practices and run
regular security audits.

Who can see my items?

Only you and the people you explicitly invite to your projects. We never share your data with third
parties for marketing.

Bear in mind that access to a parent folder cascades down to everything inside it, so anyone with
rights at a level above your project can see it. To check who that is, open My Org, follow the folder trail up to
your top organisation folder, and open Manage Members.

Can I export my data?

Yes, at any time. Export to Excel for item names, descriptions and prices, and Download for your
photos. Both are free.

How do I delete my account?

Tap the profile icon in the bottom bar, then Account Settings, then Delete Account.

This deletes all folders, projects, inventory items and credits — everything — from that account, and
it cannot be undone.

It does not delete your user profile automatically, because you may still want your email address and
login to reach other shared accounts you belong to. If you want your login gone too, tick "Do you want
to delete your profile also" before deleting — that removes your membership of anyone else's account
and deletes your login and profile as well.

Export anything you want to keep first. There is no undo.

Updated on: 08/10/2026